My internet speed is extremely slow.

xunbo
xunbo Posts: 2 ✭✭
edited July 28 in Internet

The Internet speed is extremely slow from yesterday. please help.

Answers

  • BeakBird
    BeakBird Posts: 3,654 ✭✭

    So the speed was ok before yesterday?

    Are you talking about the WiFi speed or the cabled Ethernet speed or both?

  • Whizz
    Whizz Posts: 23,502 admin

    Hello xunbo  ,

    Sorry to hear about the issue.

    I verified your modem`s signals and besides a few reboots ( which I assume you did to try to have a better speed) there were no issues.
    At this point I suggest that you download the Fizz WiFi app from here : https://fizz.ca/en/faq/what-are-wi-fi-technologies-used-fizz

    To begin troubleshooting, take these steps:
    Place yourself near to your modem.
    Open the Fizz Wi-Fi app in Overview and press the three dots in the upper right corner to access the application menu.

    Select More
    Select "Fizz support"
    ►Tap "Tools and support"


    Follow the instructions and grant all permissions until you reach the feature page, at which point you should click on Network Scan. Allow the 2-minute scan to complete (do not dismiss the program or try to see messages or notifications during this time).

    Check what the app has to say and also reach our customer service so they can check the results here : https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good one,
    -Raul, Community Moderator

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