Internet down July 24 2024

My V.
My V. Posts: 2 ✭✭
edited July 25 in Internet

Hello, I noticed recently the fizz internet for my home has been unstable, it was down around 10am this morning and now it's down again at noon. This has been going for a week with intermittent issue. I'm in North east montreal. Anyone with the same issue?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,434 ✭✭
    edited July 24 Answer ✓

    hi

    I don’t have this problem I the same « sector « 

    Did you try to turn off the modem for 5 mins

    To contact the support,  https://fizz.ca/en/support  , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Answers

  • Mark123_2024
    Mark123_2024 Posts: 4,801 ✭✭

    Thanks for sharing with us. It's good to know that.

  • Step_WYQMY
    Step_WYQMY Posts: 1,714 ✭✭

    Thank you for this information, yes i noticed the same as you

  • Whizz
    Whizz Posts: 23,047 admin

    Hello My V. 

    Please contact us directly and specify which one of the 2 internet plans you're having issues with : https://fizz.ca/en/support

    In the meantime, please make sure that the cables don’t show any sign of damage. Also, please restart your modem by unplugging its power cable, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender. Make sure that the coaxial cable is tightly screwed in at both ends.
    More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    Looking forward to assist you further.

    Have a good rest,

    -Ingrid, Community Moderator

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