My modern wont be set up

Janes

I Connect m’y modern no internet pup up

Mcherif

If you're experiencing a "No Internet" issue with your Fizz modem, here are some steps you can take to troubleshoot and resolve the problem:

1. Restart Your Modem:
   • Unplug the power cable from your modem, wait for about 10 seconds, and then plug it back in. This allows the modem to reset, which often fixes connectivity issues. Wait about 3 minutes for the modem to fully reboot and reconnect your devices​ (Fizz)​​ (Fizz)​.
2. Check the Modem Lights:
   • Ensure that the LED lights on your modem are on and behaving as expected. If all the lights are off, there might be a power supply issue. If certain lights are off or flashing in an unusual pattern, it could indicate a problem with the connection​ (Fizz)​.
3. Check Cable Connections:
   • Make sure all cables are securely connected. This includes the power cable, coaxial cable, and Ethernet cables (if applicable). If any cables are damaged, they should be replaced​ (Fizz Community Hub)​.
4. Factory Reset (if necessary):
   • As a last resort, you can reset your modem to its factory settings by pressing the reset button on the back of the modem for about 10 seconds. After the reset, you'll need to reconfigure your modem as you did when you first set it up. Be aware that this will erase any custom settings​ (Fizz)​.
5. Check Your Fizz Account:
   • Log in to your Fizz account to ensure your plan is active and that payments are up-to-date. Sometimes, service interruptions can be related to account issues​ (Fizz Community Hub)​.

If these steps don't resolve the issue, you may need to contact Fizz support directly for further assistance. They can help diagnose any underlying issues with your connection or modem.

elena code xzi4t

Bonjour @Janes

Is this a new installation?

You should connect the modem and wait 15 minutes before having internet the first time.

Did you follow the instruction to configure the modem https://fizz.ca/en/faq/how-install-my-wi-fi-modem

Do you have other coaxial cable in your habitation? If ths is the case try connecting the modem in the other cable

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.