No internet access after activation. how to resolve?
Answers
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Are you saying the technician just setup your home internet and it doesn't work?
Did you opt for the VIP installation or self-install?
Read here to be able to check your modem setup: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
2 -
Have you tried to reboot your modem.
Just in case some update may be pending.
Good luck4 -
I hope your internet is working now.
If still problematic, please try these:
- Check your Fizz account to make sure the plan is active and payments are up-to-date.
- Factory reset the modem and try reconnecting again.
Follow these troubleshooting tips: https://fizz.ca/en/faq/i-connected-my-device-using-network-cable-i-still-have-no-connection-internet-how-do-i-fix-it
If the modem lights do not respond, you may have a defective modem.
Contact Fizz support during business hours with this link: https://fizz.ca/en/contact-us
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In order to help the Fizz community evolve with your question, do not forget to identify the best answer given to you by members of this discussion group using the Make Best Answer button under the answer you deem to be the best.
3 -
the problem resolved by itself after a day. Thanks.2
