Internet down, tried everything

GabieC

Hi, our internet is down. We tried unplugging, unscrewing coaxial, reboot, factory reset. Everything seems like it's in order on the local network administration console (?) of the modem that we accessed via computer, as in, no issues from fizz, but still, no Internet. The @ on the router is off, so is the 5G and the 2.4G icons, which should all be flashing according to support articles. What to do, help! I have work tomorrow and need Internet.
Also, how to book an appointment with a technician/reorder a modem (fast) if nothing works?
Thank youuuuuu

AK20230110

Hello,

@GabieC

It is possible that they are conducting work in your neighborhood.

Try to restart the modem every hour, if possible.
If you still have the problem contact Fizz support for help anytime.

Here's how to contact customer service

https://fizz.ca/en/support

elena code xzi4t

Hi @GabieC

It seems a problem in your sector, can you tell use the led status of the 2 arrows, if one of the two is off this means a problem from the coaxial cable. Double-check the central wired in the coaxial cable is not bent.

Also turn off the modem for 5 minutes, before connect it again.

You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello @GabieC ,
We are sorry to hear about the situation encountered with your internet services.

After making the necessary verifications into our tools we noticed that your modem appears to be online now.

In history there are some signals out of norms registered which can explain your difficulties in accessing the internet.

Due to this, please verify the coaxial cable, to be well screwed and not damaged in any way.

Also, if possible plug the modem in a different power socket, making sure it is connected directly to the wall, without using an extension cord.
In this process, leave the modem unplugged for 10 seconds in order to make a restart.
Here you can find more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
In case you will still encounter issues even after following those steps, you can contact our customer service agents in order for them to assist you further.

For that, you can access this link: https://fizz.ca/en/support
Your understanding is highly appreciated.

Have a great day.
-Lavinia, Community Moderator