internet keep dropping here and there
Hi there,
For the last few days, my internet keeps dropping almost every hour or so, it drops for few minutes then comes back up. None of my devices can connect…Ive reset my modem and tried troubleshooting with the app, but it keeps happening. It's a bit annoying.
Is anybody else having this issue?
thanks
Answers
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it seems that you did all the basic troubleshooting
You should contact the support in order to check the quality of the signal, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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The chatbot isn't very helpful. lol
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Try to ask couple of time to talk with an agent
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It seems like you've done all the troubleshooting you could. You should try to get help from support.
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Hello Stéphanie A. #15072
We are sorry to hear about the situation encountered with your internet services.
Please verify the coaxial cable to be well screwed and not damaged in any way.If possible, move the modem in a different power socket, making sure it is plugged directly to the wall, without an extension cord.
You can leave the modem unplugged for 10 seconds in order to do a reboot, like here: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do
The signals appears to be in order in our tools and your modem is online.
In case you will still encounter issues, please make a network scan from the Fizz wi-fi application.
To start troubleshooting follow these instructions:
►Stand next to your Modem
►Open the Fizz Wi-Fi application and tap the 3 dots in the top right to open the application menu
►Tap “Fizz support”
►Tap “Tools and support”
Then, you will need to follow the prompts and accept all permissions until you reach the feature screen then click on Network Scan.
Please allow 2 minutes for the scan to be completed, without minimizing the application in any way.
After finalizing it, you can reach back the customer service agents in order for them to further assist.
Your cooperation is highly appreciated.
Have a great day.
-Lavinia, Community Moderator0 -
not big help-1
