lost internet

Evelyn
Evelyn Posts: 6 ✭✭
edited July 22 in Internet

montreal dt, just lost internet

Answers

  • BeakBird
    BeakBird Posts: 3,650 ✭✭
    https://forum.fizz.ca/en/discussion/2652862/lost-internet

    Fizz network status doesn't show any issues. Did you lose WiFi or wired connection? What is the status of your modem?

  • kaitokun
    kaitokun Posts: 1,348 ✭✭
    edited July 22

    Have you tried resetting your router? Try unplugging it for like 20 secs and then plug it back in again and see if your router connects.

  • Whizz
    Whizz Posts: 23,441 admin

    Hello Evelyn  ,
    Thank you for your post. 
    We are sorry to hear about the situation encountered with your home internet plan.

    By making the necessary verifications into our tools, we noticed that your modem is online and signals are optimal.
    Due to this, please verify the coaxial cable to be well screwed and not damaged in any way. 
    Also, make sure that the modem is connected directly to the electrical socket, without using an extension cord. 
    You can also restart the modem, by unplugging it for 30 seconds. 
    Here you can see more details regarding the subject: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do 

    In case you are still encountering issues, contact our customer service agents by accessing this link: https://fizz.ca/en/support 
    Your understanding is appreciated.

    Have a great day. 
    -Lavinia, Community Moderator 

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