Fizz bait and switch tactics?
Has this happened to anyone else?
Last month, I put in a request to change my plan from 60/10 for $45 to 120/20 for $42. Double the speed for cheaper? It was a no-brainer and I was waiting for the change to take effect on Aug 9th.
Today, I got an email saying the 120/20 plan is no longer available and that my plan will stay the same! It feels like shady bait and switch tactics. I refused to talk to the Bell reps who came by and kept saying how happy I was with Fizz. And then for them to do this? Is there anything I can do?
Not only do I have to wait yet another month with a more expensive plan, but I'm not sure which of the available options to choose. Neither fit my needs: 100/30 for $42 (lower speed for same price) or 200/30 for $44 (don't need that speed for more $).
Is there any way to get the plan I wanted in the first place? It seems unfair that I can't get it anymore all because of my billing cycle.
If there's noting I can do, which plan should I opt for?
Please help.
Answers
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Take the 200/30 plan for $44 and check the Fizz website once a weeek for promotion or better offer for this internet plan.
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As swatt mentioned taking the 200/30 plan for now and waiting for another promotion is your best bet. You could also try contacting Fizz about this, having the plan already accepted and getting confirmation you'll be switched to it, then having it removed, does seem a bit bait and switchy. You may not be able to convince them to give it back to you but it's worth at least trying. Good luck!
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I agree with swatt as well. Take the $44 plan and check regularly for price drop.
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Why not just take the 100/30 for $42? You get a little bit of speed for cheaper.
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Hello @shortie
When you changed your plan, you should have received an email with the new service agreement. If the chosen plan is not existing anymore it's not your fault, Fizz should follow the agreement. Please contact customer support and ask for escalation of your case to a manager.
@Whizz please take a look as well.
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Hello @shortie ,
Thank you for bringing this to our attention.
We are sorry to hear about this situation and we can assure you that it was not our intention to trick or bait our customers, as with the Plan change feature, we only seek to provide you with the freedom you need regarding your mobile and internet plans.
We forwarded a ticket to our technical team to verify the situation, and as soon as we have updates you will be reached via email. In the meantime, feel free to contact us privately if you have any other questions.
Have a good one!
-Sergiu, Community Moderator2
