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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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No internetSo I just got my new modem the vidéotron guy was here he set up the câbles and all and I installed … -
Why is it taking so long to get an answer?Hi, I have the ticket number 293855 and I haven’t received any updates since more than 24 hours a…
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Telegram and Webtoon media occasionally doesn't load or load super slow over Fizz Home InternetContinuing discussion that Whizz closed. It is still not working and his scan shows "470.8/57.…
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Internet connectionDear Fizz, My internet connection is not working. It just cut out suddenly. I followed all steps …
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Telegram and Webtoon media occasionally doesn't load or load super slow over Fizz Home InternetTelegram and Webtoon media occasionally doesn't load or loads super slow over Fizz Home Internet fr…
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Need a technicien?I moved on March 17th and we are July 15th and need someone at FIZZ to make an appointment with a …
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My modem is not provisioned despite being activated, what do?I'm a Videotron tech who made the switch to Fizz. My signal is good and the modem is getting RX and…
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Having trouble with my modem installation, support still hasn’t answeredI installed my modem today. All lights are fine and the wifi works but I cannot connect to the inte…
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My internet should be working but none of my devices pick it upAbout five days ago my internet completely stopped working. The lights on the modem say it should b…
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Please helpI received my modem today, i followed all the steps, all the lights are fine, but i still don’t hav…
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Home internet installation not working, upstream and downstream lights are flashing.Hello, I received my modem around 2 hours ago. I followed the steps exactly as described on t…
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Modem ActivationHello, I received my modem and installed via instructions then realised that my address was wrong …
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my internet slowlymy internet plan is 400M，but the update and downdate are only 1M, what's the problem and how can I…
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How to reach Fizz technical support ?My home internet doesn't work , i tried the troubleshooting process with no result . I tried to cha…
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What is going on with the TV Packages and....am I speaking to a real company that people work for?I was going to start off by simply replying to the email I just got about a service that doesn't pr…
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Can someone help?No net, no customer service. It's been hours no response not even Rob the robot. I have tried the f…
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account login problems - sent to "Atiya Secure Athenticator" - not workingI can't reliably login to my account to check stats, change plan, or add to my wallet. If I login f…
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Tethering while in the USHi everyone, I have a Fizz Canada+USA plan that works fine on my Google Pixel when travelling to th…
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I want services with fizz, but each time i click on next after my credit card info, it does nothing.Hi, im kinda lost here because, im trying to purchase residential wifi/modem with fizz since this m…
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My default password changed and I cannot log in to my modemHI ! I received my modem yesterday and tried a lot of things to make it work (everything on this fo…
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Please I need help my modem arrive I configure it start working fine and after around 15min it diedPlease I need someone to help me I am not getting any answers in the fizz chat help please
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Problem With my Home InternetMy modem is not connecting to the cloud, can someone help me?
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I received my modem today but there is no signalI received my modem today, but despite several repeated attempts, there is no signal. Even from the…
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Why is my modem not workingMy modem was delivered today. I followed the instructions by hooking up the coaxial cable. Then plu…
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