Activation pending for internet

Amyjbarrett

Please, I need help from a fizz employee to open a ticket or do something on their end to escalate my concern. My internet functions, I have even restarted my modem, but I am not getting the correct speed and it continues to say that my activation is pending…

fatou_MDJJM

you need to activate

1. Log in to your Fizz account. 
2. You should see a tile with your order details in the Overview section. If not, go to My settings ­>­­ Order history.  
3. Activate your modem. It will then switch to the speed associated with your plan.  

voici la guide https://fizz.ca/en/faq/how-install-my-wi-fi-modem

wenhan

contact support through https://fizz.ca/en/support

Alternatively, you can also create a ticket yourself from your account

BeakBird

https://forum.fizz.ca/en/discussion/comment/6889386#Comment_6889386

Thanks for this information.

Thomas_1X79W

Is it a new installation or a plan upgrade?

Because if it's the later, your new speed will only be effective at the beginning of your next billing cycle.

Whizz

Hello Amyjbarrett 
Thank you for reaching out.

For installations without a technician, after you receive your modem, you need to activate it manually. It seems like fatou_MDJJM  provided the steps, however I noticed your modem is activated at this point.
Once the modem is activated and configured through EasyConnect, please proceed with a new speed test, and if the issue persists, contact us privately using this FAQ.

Have a good one!
-Sergiu, Community Moderator