you need to activate
- Log in to your Fizz account.
- You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.
- Activate your modem. It will then switch to the speed associated with your plan.
voici la guide https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Activation pending for internet
Amyjbarrett
Posts: 2 ✭✭
Please, I need help from a fizz employee to open a ticket or do something on their end to escalate my concern. My internet functions, I have even restarted my modem, but I am not getting the correct speed and it continues to say that my activation is pending…
0
Best Answer
-
you need to activate
- Log in to your Fizz account.
- You should see a tile with your order details in the Overview section. If not, go to My settings > Order history.
- Activate your modem. It will then switch to the speed associated with your plan.
voici la guide https://fizz.ca/en/faq/how-install-my-wi-fi-modem0
Answers
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contact support through
Contact usAlternatively, you can also create a ticket yourself from your account
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Thanks for this information.
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Is it a new installation or a plan upgrade?
Because if it's the later, your new speed will only be effective at the beginning of your next billing cycle.
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Hello Amyjbarrett
Thank you for reaching out.
For installations without a technician, after you receive your modem, you need to activate it manually. It seems like fatou_MDJJM provided the steps, however I noticed your modem is activated at this point.
Once the modem is activated and configured through EasyConnect, please proceed with a new speed test, and if the issue persists, contact us privately using this FAQ.
Have a good one!
-Sergiu, Community Moderator0
This discussion has been closed.
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