My internet not working

Pjmm
Pjmm Posts: 2 ✭
edited August 11 in Internet
The internet has not been working since 12 o'clock. I turned it off and on and reset it as instructed on the site, but it continues to not work in the reset state. What should I do? Oh, and I asked for consultation, but I haven't heard back so far.

Answers

  • wenhan
    wenhan Posts: 1,170 ✭✭

    best bet is to contact support. there has been quite a lot of cases with people having internet issues after the storm hitting quebec.

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Pjmm, 
    We are sorry to hear about the situation encountered with your internet services.

    After making the necessary verifications in our tools, we noticed that your modem is online however there are some signals out of norms which can explain why you are having issues with your connection.

    Due to this, please verify the coaxial cable to be well screwed and not damaged in any way.

    If possible place the modem in a different power socket, making sure it is connected directly to the wall socket, without using an extension cord.
    You can also restart modem in this process.

    To restart the modem, you can unplug the power cable for minimum 30 seconds.
    After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
    Here you can see exactly the process: https://youtu.be/FUup6jfIvGA 
    In case you will still encounter issues, please reach back the customer service agents in order for them to be able to assist you.

    Due to the high number of requests, the waiting time can be higher than expected therefore please keep the chat opened until an agent will reach you.
    To open a conversation with them, use this link: https://fizz.ca/en/support 

    Your understanding is highly appreciated.

    Have a great day. 
    -Lavinia, Community Moderator 

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