Fizz Internet Down?

Max_7Y1G2
Max_7Y1G2 Posts: 648 ✭✭
edited August 10 in Internet

Hello,

Is Internet Down for anyone else?

Lost signal for the past 15 minutes, resetted router, not getting any WAN IP address.

Answers

  • Max_7Y1G2
    Max_7Y1G2 Posts: 648 ✭✭

    The system time on my router is weird, shows 1970-01-01, timezone says UTC00:00 Gambia, Liberia, Morocco...

  • G225 code IRSGE
    G225 code IRSGE Posts: 3,888 ✭✭
    edited August 9

    Hi, contact fizz support. Live Chat 24/7.

    Here: Contact us | Fizz

  • Whizz
    Whizz Posts: 23,431 admin

    Hello Max_7Y1G2, 
    We are sorry to hear about the situation encountered with your internet services. 

    After making the necessary verifications into our tools we noticed that there were some maintenances works being done in your area and this is why your services were impacted, however right now the situation appears  as resolved.

    In case you are encountering issues, please try to restart your modem.

    To restart the modem, you can unplug the power cable for minimum 30 seconds.
    After that, please plug the modem back on into the electrical outlet and expect about 3 minutes for the device to fully reconnect to the network.
    Here you can see exactly the process: https://youtu.be/FUup6jfIvGA
    Our customer service agents are available at any hour therefore, you can reach them in case there are any issues. 
    Your understanding is highly appreciated.

    Have a great day. 
    -Lavinia, Community Moderator 

  • Divyojha
    Divyojha Posts: 2 ✭
    It's been down for me too, it's been several hours
This discussion has been closed.

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