CANCEL INTERNET

Theresa

Hi, pls advise how can I cancel my internet at home. I am going to Europe for a while.

Regards,
Theresa

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Hi @Theresa

You have two options, cancel or suspend it

To suspend https://fizz.ca/en/faq/how-can-i-put-my-plan-pause

To cancel https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet remember to return the modem otherwise you will pay 225$

Theresa

Thanks for your spport!

I cannot find any address to return the modem.

Where can I list of address (an office) to return the modem? (Quebec)

Mark123_2024

https://forum.fizz.ca/en/discussion/comment/6891132#Comment_6891132

Hi Theresa,

You just need to take it to a Canada Post Office with the ID number received by email.

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https://forum.fizz.ca/en/discussion/comment/6891132#Comment_6891132

From the guide

Head to a Canada Post deposit location

Once your Wi-Fi modem is packed and your return ID number in hand, head to a Canada Post deposit location. Find a deposit locationA free return label with your contact info will be printed by Canada Post and affixed on the box.  Keep the receipt with the tracking number that Canada Post gives you; it’s the only proof for the return of your modem.