My internet was down for more than 2hrs. I tried to reboot it,but it wasn’t working.

Johnzh
Johnzh Posts: 2 ✭
edited August 17 in Internet
Missing down load Light and @ light. Do not know what happened?

Answers

  • wenhan
    wenhan Posts: 1,170 ✭✭

    contact support so they can check the modem. https://fizz.ca/en/support

  • Whizz
    Whizz Posts: 23,045 admin

    Hello Johnzh,
    We are sorry to hear about the situation encountered with your internet services. 
    After making the necessary verifications into our tools, we noticed that your modem is currently online.
    There are no maintenances works being done in your area however some of your signals are not optimal which can explain why you are facing issues.
    In order to fix that, please try to verify the coaxial cable, to be well screwed and not damaged in any way.
    Also, if possible, move the modem in a different power socket, making sure that it is connected directly to the wall socket, without using an extension cord.
    In this process, leave it unplugged for 10 seconds to make a restart.
    Here you can find more details: https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do 
    In case you are facing difficulties even after following those steps, please reach the customer service agents in order for them to assist you.
    They are working constantly however, depending the number of requests, it can be delay in their response.
     For that, you can use this link: https://fizz.ca/en/support 
    Your understanding and cooperation are highly appreciated.
    Have a good day.
    -Lavinia, Community Moderator 

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