No internet since the 9 of August

Kathvac
Kathvac Posts: 4 ✭✭
edited August 12 in Internet

Hello, I try every thing in the book. I replug it and plug it back, reset it make sure that the cable was okay and yet nothing work.

I don't know what to do now.

Answers

  • wenhan
    wenhan Posts: 1,170 ✭✭

    you should contact support here. https://fizz.ca/en/support they can get the technical team to troubleshoot it

  • Whizz
    Whizz Posts: 23,046 admin

    Hello Kathvac  

    We are sorry to hear about the situation encountered with your internet services.

    After verifying in our tools, we noticed that everything seems to be in order with your connection.

    The modem is online, signals are optimal and there are no maintenances works being done in your area to affect your services.

    In case you are still encountering issues, please verify the coaxial cable, to be well screwed and not damaged in any way.

    Also, plug the modem in a different power socket, by making sure that it is connected directly to the wall, without an extension cord. 
    For receiving more assistance regarding the subject, you can reach our customer service agents as they are available at any hour.

    You can access this link : https://fizz.ca/en/support and ask for an agent.
    Thank you for understanding.
    Have a great day. 
    -Lavinia, Community Moderator 


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