Is it possible I got a lemon rather than a WIFI router from Fizz

ThomasI

WIFI signal is almost non-existant if I do not sit right beside it
which defeats the WIFI purpose

elena code xzi4t

Hi @ThomasI

The Wi-Fi isn't very strong, but it's not too bad either.

Can you try to reboot the modem, this should start the scan to find a better channel.

You can also try to reset the modem

You can always contact the support,

Contact us

, and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

Whizz

Hello ThomasI 

Following my verification, some signals of your modem are not in optimal parameters. Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

Please contact us directly and let us know if the issue still persists https://fizz.ca/en/support

Have a good rest,

-Ingrid, Community Moderator 

Hello1233456785

Move your router in the middle of the house

MartCous

Also, you should be able to set up two different frequencies in your WiFi settings: 2.4Ghz and 5Ghz. I recommend you connect to 2.4 Ghz as its coverage has a longer range. Good luck!