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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Technical issue - ticket got 4 weeks without solutionIs there any estimation how long does technical issues take to be solved? I got one since Aug 9th i… -
Is there an issue with my voLTE order?I received an email to update my 2 sims to VoLTE. I successfully ordered them (I see it in my trans…
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Referral bonuses not receivedHi, so I have my Fizz account and it dosn't have a line currently on it, I will be getting one…
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I cannot change my payment method?Been asking me to change my payment method since my card was about to expire and when I do it alway…
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I want to change from another provider, but I lost my phone...???I want to change from another provider, but I lost my phone...??? How should I proceed for the phon… -
sundae badgeBought an international minutes add-on and my sundae badge did not activate. Stayed in front of my … -
Why is the chat so slow and the queue keep pushing me backwards?I’ve been logged into the chat for 50 minutes, I’ve gone from originally 12th position all the way …
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Switching perksI have 3 perks on my internet plan 2$, 1$ and 2$ off. i just unlocked a 2$ off and watched to swit…
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Recover my numberI NEED TO RECOVER MY NUMBER BUT I DON'T HAVE A SIMCARD, I BUY A NEW SIMCARD, BUT WHEN I GO TO …
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Mobile Account transferHello. I have a mobile plan with Fizz under my name/email, but my wife uses it. It is her phone num…
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This support is more than outrageous.I create a window to talk to someone to heard noise constantly like im receving message to not see …
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Access to a chat pleaseHow can I access some help by chat? Thanks.
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Referral code for new accountHi, I just bought a SIM card from Fizz and I would like to know how I can get a referral code. Than… -
Problem with monthly paymentHi, I have just noticed that, even though in my account it says my internet usage period has only 3…
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TechnicianHello, I ve been waiting all day for the technician to come install my internet but nobody has sh…
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Why I DO NO LONGER HAVE VOICEMAIL after opting out of visual voicemail?How can I have my voicemail back?
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Updating Payment MethodI have been trying to update my payment method for two weeks. I click on Settings -> Payment Mot…
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travelHi i’m going to travel outside of canada and is it possible to unsubscribe until i get back but sti…
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customer serviceCan i talk to a rep?
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I just cancelled an order because I could not enter the referal code...Hello there, I am trying to order a phone, add a plan and a SIM card. I was VERY attentive all alon…
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i just wanna tlak to an agent this s is the worst customer service ive ever seen3 days trying to sppeak with live employee
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Trying to add a new credit card to my accountMy credit card will expire soon and I want to add a new one. After I clien "add a new paiement…
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How many phone numbers can I have attached to my emailHello inhave just ordered a SIM card for my other child under my email. Kid1 has a phone number a…
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How to Reactivate my plan with the same numberHi my fizz plan gas been canceled i want to reactivate it with my same fizz number but it's ve…
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Is there a way to add a new payment method for mobile service? (Maximum attempts used)Hi, I received an e-mail stating that my card associated with my account was about to expire so I t…
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