Contact Fizz?

LouisMoun

There is no way to contact you guys. I’ve been charged twice on my account and I cannot find a single way to get help.

Dapfizzer

@LouisMoun

Hi Louis,

you should contact Fizz’s support team directly to inquire about this issue, they will be able to do some further investigation to correct this situation and as well of course a refund if needed. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Whizz

Hello LouisMoun,
I am sorry for the situation encountered,
I have verified your account and I can see that there are indeed 2 charges.
To resolve this, I have escalated a ticket to our technical team.
You can see the ticket in your account> Overview.
As soon as we have news, we will contact you via email.
Thank you Dapfizzer for inviting the client to contact us, that is the best thing to do in this case. 
In case you need to get in touch with us, you can go to this FAQ and contact us via chat: https://fizz.ca/en/faq/resolving-issues

Thank you for your understanding!
Have a great day!
-Eugen