Mobile Data problem

Isabelle F. #13248

Hi! On my account it says that I have no more mobile data as you can see in the picture bellow. However, when I look at my data usage, I am suppose to have 6 GO left to use, since I had almost 13 GO this month. I added a picture to prouve it. I would like the problem fixed, so I can use the data I paid for.

Thank you!

Dapfizzer

@Isabelle F. #13248

Hi Isabelle,

you'll have to contact Fizz’s support team directly to inquire about that issue. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Fizzaddict

@Isabelle F. #13248 Hi, please contact Fizz by chat. Seems you are not the only one with this issue. Fizz will open a ticket at their support team and they will fix it for you

Whizz

Hello Isabelle F. #13248,
I am sorry for the situation encountered,
I have verified your account and I can see that you managed to contact our customer support team as the community users advised you to.
You can see the ticket in your Fizz account> Overview.
As soon as we have news for you, we will contact you via email. 
Thank you for your understanding!
Have a good one!
-Eugen