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Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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Adjust plan is missingI cannot find where to adjust my plan. This is all I see…. -
Email Verification Expire Too SoonI attempted to renew my credit card info but I was asked to verify my email first. I got the Fizz e… -
Contact Fizz?There is no way to contact you guys. I’ve been charged twice on my account and I cannot find a sing…
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Impossible to reach CHATI've now tried almost daily over the last week, and while I see the ? in the lower right, and am pr… -
When am I suppose to enter my referal code?I did not see a space to enter the code that my friend gave me.
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customer numberneed to find my customer number for my two phone number
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"Adjust plan" button is disappearedHi, I am travelling back to Canada and wanna change my plan for the next billing cycle. But on the…
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I was charged twice... but haven't even used Fizz YETHello. The situation is particular, because I set up an appointment and paid for it on May 28th. I …
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How can I cancel a payment I made by mistake ?Hi, i wanted to pay for my Internet and instead payed for my phone… Called my bank and they can’t …
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How can I associate BIXI account to my Fizz account ?There are a lot of perks for BIXI that Fizz provides. But I don't know how to activate that or merg…
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change planI would like to change my plan for next month, but i can’t because i have this message : "No c…
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Activation isn't working - "Unfortunately we couldn't save your previous selection"Hello, I am getting the message when I try to activate my SIM card: "Unfortunately we couldn't…
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My account is still not activatedAfter I got confirmation of my payment and confirmation of my account activation, it’s still not ac…
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May I have an extension for the return of my modem?When Canada Post scanned my barcode for return of my modem, the reply was "Communication Error…
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Why did you suspend my account when I had money in my account? This is the second time.Please cancel my account as of the 31 July 2020. For the second time you suspended my service when …
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I can’t change my phone plan.So basically I was planning on going on a trip during the month of June. But because of some issues…
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Mobile Data problemHi! On my account it says that I have no more mobile data as you can see in the picture bellow. How…
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Account accessDear Fizz, I have bien trying to log into my account for the past 2 days to pay my bill. Your site…
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I require to change from Fizz to Videotron?No hotline create a lot of problem. I received a confirm 2 weeks ago. Until now, I still stuck with…
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Referral bonusHi, I have already some amount sitting in my referral bonus. Wondering, if i'm going to activate ne…
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forgot email address associated with my accounthi i opened my fizz account with a email account designated for this i dont use it otherwise and i …
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Do you lose your My Rewards points on unsubscription?Hello, I've been a Fizz member for more than 2 years using a Home Internet plan and gained many poi… -
Redeeming Mobile Bill Rebate PerksHi, I recently started a mobile plan with Fizz and want to use one of my rebate perks that I got fr…
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Problème d'accès au réseau à l'intérieur de la couvertureBonjour, Lorsque je suis à l'extérieur de la grande région où j'habite, à l'intérieur de ma zone …
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$40 rebate perks for internet planIf I sign up for the internet plan can I apply both perks right away when activated or do I need to…
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