two issues, one, I can't log into my account and two, I want to change method of payment for a diffe

moon

two issues, one, I can't log into my account and two, I want to change method of payment for a different credit card

Whizz

Hello moon,

I am sorry to hear about this situation. 
Please try to reset your login password from our website.  
Here you can find more information about this: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Once you're logged in, you can update the payment method from My settings > payment method > add new payment method.
Here you can find more information about this as well: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
If you still experience any difficulties please feel free to reach our support team at any time. 

Have a lovely day,
-Alex

Jess_i88b6

Hi @moon

First of all you need to acces your account here the guide to reset your password https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

After you can update your payment method here the guide : https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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