two issues, one, I can't log into my account and two, I want to change method of payment for a diffe
two issues, one, I can't log into my account and two, I want to change method of payment for a different credit card
Best Answer
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Hello moon,
I am sorry to hear about this situation.
Please try to reset your login password from our website.
Here you can find more information about this: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
Once you're logged in, you can update the payment method from My settings > payment method > add new payment method.
Here you can find more information about this as well: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
If you still experience any difficulties please feel free to reach our support team at any time.
Have a lovely day,
-Alex1
Answers
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Hi @moon
First of all you need to acces your account here the guide to reset your password https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
After you can update your payment method here the guide : https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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