I canceled my plan and two days later I was charged the 60$, how do I get a refund?

cheapcoffee259
cheapcoffee259 Posts: 3 ✭✭
in Your Fizz Account

How do I also make sure I don't get charged next month? I canceled it two days before my payment date.

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @cheapcoffee259


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that isue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Jess_i88b6
    Jess_i88b6 Posts: 14,135 ✭✭

    Hi @cheapcoffee259

    I believe that it is linked with https://fizz.ca/fr/politique-changement-forfait

    however, when you unsubscribe which date you picked?

    And the most important

    If you cancel your Home Internet services agreement during a payment cycle, you will receive a prorated refund based on the remaining days for the monthly fee paid at the beginning of your payment cycle.

    This prorated refund will be processed once your Wi-Fi modem has been received by Fizz. Based on the date at which you return your modem, expect a delay of approximately 4 to 6 weeks before receiving your refund. 

    Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet


    Finally remember to return the modem

    Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

    How do I return my Wi-Fi modem?

  • Whizz
    Whizz Posts: 23,921 admin

    Hi cheapcoffe259,
    Thank you for reaching to us.

    I can confirm the fact that on May 4th a refund for your cancelled Internet plan was issued towards your credit card.
    You will receive the respective sum on your credit card in a few business days.
    You're also able to see this under My plans-> Transaction history from your end:
    https://fizz.ca/en/transaction-history

    Thank you for your consideration and have a good one.
    Andrei

  • magic_channel
    magic_channel Posts: 134 ✭✭

    It happen the same thing to me. Got refund after. Everything ok.

  • kokoboko
    kokoboko Posts: 363 ✭✭

    Great. Refunded back.

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