SIM card still pending activation

John_Doe_4
John_Doe_4 Posts: 6
edited May 13 in About my account

Hi my SIM card still pending activation and it’s been almost 24h

Best Answer

  • Whizz
    Whizz Posts: 13,452
    Answer ✓

    Hello John_Doe_4 

    Thank you for reaching out to us. 

    As I verified your account, I noticed that your sim activation is being processed.

    I kindly inform you that I have escalated the situation to our technical team for further verification in order to fix this issue. 

    I opened a ticket from your account and you can follow the progress of your ticket in your Fizz account in the Overview section of your account and then click on "My settings" "My tickets".

    As soon as we have a resolution, we will reach back to you via e-mail with all the information needed. 
    Thank you for your kind understanding. 

    I wish you a lovely day.😊

    Ramona

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