Most Recent Discussions
Your Fizz Account
Anything and everything about your Fizz account: settings, the My Rewards loyalty program, referral bonuses, etc.
Discussion List
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How do I change my SIM card?Received a email telling me to change my SIM card for free to be ready for the new VoLTE. When I lo… -
i sent the modemAnd you asking for it saying i did not?
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suspend subscriptionHi I will be out of Canada for several months, but I would like to keep my phone number... is it po…
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Forgot to use referral codeI activated my sim today and ported my phone number, I forgot to use my referral code is there a wa…
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BillingEvery month, Fizz charges me my monthly fees and a few days later, they reimburse me and charge me …
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How can I move one of my plans+number to a separate account ?I have 3 plans+numbers in my account. I wnat each plan+number to have its own account.
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no reCAPTCHA prompt upon activationI am trying to activate a new SIM card and the transaction is not going through because I've n…
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Payment IssueI wanted to use my regular visa card to buy a new phone on the Fizz.ca but the card didn't wor…
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Can I have a Quebec home address and an Ontario billing addressCan I have a Quebec home address and an Ontario billing address
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Sim requiredHi I tried 2 add a Sim card for my wife's phone so she can also be on fizz but seeing I alrea…
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Est-il possible que mon numéro n’ait pas été transféré correctement?Bonjour, Ma carte SIM Fizz ne fonctionne toujours pas après avoir reçu sur la carte SIM de mon anci…
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Upgrades not upgrading...Hi, I gave 2x 500 meg upgrades that I selected that have been "waiting activation" for se…
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250mb perk won't activateI have had this 250mb of extra data perk pending for the past 6+ months (easily), and it's bee…
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Receiving spam e-mailsHi, I have been receiving an e-mail asking that I order a new SIM card. However, when I visit my a…
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My friend referred me when there is $50 bonus for each of us, but now I only receive $25Hello Fizz team, Could you please help me to understand the referral system? There was a promotion …
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calls in the USI am currently in the US and need to receive calls from canada but with Fizz I can't, can you …
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Please close my ticket it is a non issue nowPlease close my ticket it is a non issue now
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ANYBODY THERE ??? no answer from the Support on my case for 5 days !!!"activation pending fro 5 days !", no answer from Support on my case where the chosen #ph…
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Where is live chatNo bubble found for live chat
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Double payment for one monthHey, I have a question regarding payments and can't find the way to contact the support direct…
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Max credit cards in my account. All expired. Can’t add new one?How can I add new payment method?
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Need Help ASAP! I can't log into my Fizz Account through google.It's been almost 3 days and I can't log into my Fizz account through google. I'm try…
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I am moving from Ottawa, ON to Timmins, ON. Will I be able to keep my plan with Fizz?I am moving from Ottawa, ON to Timmins, ON. Will I be able to keep my plan with Fizz?
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I can not activate my new SIM card from my account, it seems the link is not working.Hi, I am having trouble trying to activate my SIM card, an error message appears about my selectio…
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Cancelling but keeping phoneI bought the phone for mom but you guys have zero contact care.. i set the account in my name.. i n…
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