valgomezg Posts: 2 ✭✭
edited March 2022 in About my account

I had credit card problems and my wifi was disconnected; I changed cards and the payment method was approved but my wifi/router has not yet worked. How long until my wifi starts working again? I have already tried unplugging the router and reconnecting but still no wifi.

Best Answer

  • Whizz
    Whizz Posts: 18,002 admin
    Answer ✓

    Hello valgomezg,

    Thank you for the provided details. 

    Do not worry, I verified your Fizz account and I can confirm that the payment was properly done for your Internet plan a few minutes ago. 

    The reactivation is done automatically by the system, in a maximum of 3 hours. Please wait for the indicated time frame and then restart your modem by unplugging it from the power outlet. 

    Thank you for your understanding and have a great day!
    - Cecilia


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    once your payment is received, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:

    • For a mobile plan, expect at most a two-hour delay.
    • For a Home Internet plan, expect at most a 3-hour delay if your payment is received before 8:00 PM. If your payment is received after 8:00 PM, a delay of up to 12 hours is possible. Restart your modem to re-initialize your service.


    Pay attention to the new date of your payment cycle mentioned in your confirmation email. Since your plan will have been suspended for a bit, your payment cycle will shift.

    Source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭


    Here's how to contact Fizz’s support team directly to inquire about that issue if this delay is exceeded, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @valgomezg, the @Whizz answered your question and your Internet should be working again.

This discussion has been closed.