Pending reactivation

Saurenza
Saurenza Posts: 3
edited March 23 in About my account

Hi I paid late my monthly payment

so I paid and it says pending réactivation

but it’s been 10 days and I have no phone

means no business can anybody help thanks

Best Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,048
    edited March 16 Answer ✓

    @Saurenza


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 13,764
    Answer ✓

    Hello Saurenza,

    I am sorry to hear about this situation.
    I have verified your account and indeed the plan is still pending reactivation.
    I have escalated a ticket to have this verified by our technical team.
    As soon as we have any updates we will contact you right away via email. 
    You can also keep track of it from your account My settings > my tickets. 

    Have a lovely day,
    -Alex 

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