Referral Bonuses

Boomer9

Hello, was promised a 100$ per phone referral bonus upon activation of 4 lines. I was only given 50$ on one line, same thing for the person who invited me. The code was good for december 2021. How do we get the credits, since I cannot talk to anybody at Fizz?

Dapfizzer

@Boomer9

Hi,

you are notified every time a referred friend subscribes, activates their account and makes their second payment. You will receive an in-account notification, and depending on your communications preferences, an email or a text.

To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :

1. Go to My Profile in your Fizz account.
2. Select Referral Bonuses.

 

You'll see a summary of your referral bonuses, including the amount of each:

• The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.   
• The amount under Total received represents the bonuses you received.
• Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
• The amount under Balance corresponds to the amount left to apply to your upcoming payments.

*To see the referral bonuses that were applied to your payments, check your Transaction history.

Source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#3

Dapfizzer

@Boomer9

A referral code must be entered when the person is activating their plan.

• Once on fizz.ca, the person must create their plan.
• The referral code must be entered in the field provided at the bottom of the order summary.

If a person forgets to enter the referral code when subscribing, they’re unfortunately out of luck. We cannot retroactively apply a referral code. 

Any one person can only be referred once, when they subscribe to their first Fizz service. For example, if a person subscribes to the Fizz mobile service without using a referral code, she won’t be able to use one when she adds another mobile plan or subscribes to the Home internet service (the reference code field will have disappeared).  

 

Source: https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz#2

Dapfizzer

@Boomer9

For any questions about that situation you can also directly contact Fizz’s customer service team for precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Philemon24

Also @Boomer9 , since you say "the code was good for December", and to be 100% clear, the code you used must provide from an active plan, and that plan must ALSO remain active until the amount is received (it has the status "pending" for about 2 months, when the referred client makes the 2nd payment).

Follow Dapfizzer's tips to get your rewards.

Rydock

Did you get your answer?

Boomer9

Discussed with a Fuzz rep in Twitter, he transferred the problem to a supervisor. Acknowledged that they misinformed me. Should get an answer in 24-48 hours. Thanks!