Jrpei Posts: 1 ✭✭
edited March 2022 in About my account

So i switched from Rogers to fizz, transfered my phone number but weirdly it didnt fully worked… It says that my phone number is already with fizz but it shows that my line is not activated.. and when i try to activate it it tells me that my phone number already exist with fizz so i cant activate it!

Help guys please!

Best Answer

  • Whizz
    Whizz Posts: 18,002 admin
    Answer ✓

    Hello Jrpei,

    I am sorry to hear about this situation.
    I just verified the transfer and it seems the account number you entered was not correct. Due to this, the transfer failed.
    Please retry the transfer from your notification icon (the bell in the top right-hand corner) in your Fizz account using the IMEI number instead.
    Here you can also find more information:
    You can also reach our support team if you encounter any difficulties as Dapfizzer suggested.  

    Have a lovely day,


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭



    you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger:

    -By private message on Twitter :

    -Whatsapp : (438) 393-5814

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