Chat is not working

Catalin P. #197
Catalin P. #197 Posts: 8
edited March 13 in About my account

Hey @Whizz, I am trying to use Chat to contact support. But it is not working.

I am using Chrome Version 98.0.4758.107 (Official Build) (64-bit), I went to:

https://fizz.ca/en/faq/status-services, then wait 3 seconds for "?" icon to appear, then click Chat.

Then nothing happens.

I also tried starting in French: https://fizz.ca/fr/faq/etat-services same thing, nothing happens.

I made sure to disable ad blocker.

Seems there are recurring problems with the Chat: https://forum.fizz.ca/en/discussion/2624032/chat-is-not-working

Someone recommended using Chat as "the only effective and quickest method" in a different thread: https://forum.fizz.ca/en/discussion/comment/6619151/#Comment_6619151 Is that still correct?

Best Answer

  • Whizz
    Whizz Posts: 15,667
    Answer ✓

    Hello Catalin P. #197,

    I am sorry to hear about this situation.
    In order to access the chat, it's important that you are logged into your Fizz account.
    You can also use the FAQ you mentioned as a workaround or if you are not able to log in.
    We are also active on all other sessions 24/7 so feel free to use any of them in case you encounter difficulties again with the live chat: https://fizz.ca/en/contact-us

    Have a good one,
    -Alex


     

Answers

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