How can I reactivate my service for calls?

Ahmed_Mtl
Ahmed_Mtl Posts: 2 ✭✭
edited March 2022 in Your Fizz Account

I had a problem with the payment. The problem is solved, Fizz took the money from my account. Now I can use the internet but I can't make any calls. It's been almost 2 days since this problem. 

Best Answer

  • Whizz
    Whizz Posts: 23,532 admin
    Answer ✓

    Hello Ahmed_Mtl, 
    I am sorry for the situation encountered,
    I have verified your account and the plan is reactivated commercially speaking.
    However, I have created a ticket to the technical team in order to verify if the plan was reactivated from a technical point of view.
    I can see in my tools that there is something that might block your access.
    The ticket can be visible for you in your Fizz account> Overview.
    As soon as we have news, we will contact you via email with all the details.

    I count on your kind understanding and patience!
    Have a good one!
    -Eugen

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Ahmed_Mtl


    Hi Ahmed,

    here's how to contact Fizz’s support team directly to inquire about this issue whit your service, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @Ahmed_Mtl, by Internet I assume you mean the data on your mobile plan or do you mean Fizz home Internet with modem? If mobile, I suggest:

    • reboot your phone, enable airplane mode and remove and re-insert the SIM card, disable airplane mode
    • check the APN settings on your phone and if not set to Fizz APN settings, reset to factory APN settings and manually add the Fizz APN settings, reboot your phone after this step
    • check your phone to ensure calls are enabled
  • Rydock
    Rydock Posts: 206 ✭✭

    Maybe they reactive home internet but not the cell phone..

This discussion has been closed.

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