Why is my monthly price in my service agreement is diffrent than the one in the email about updates?

Brandon S. #13700
Brandon S. #13700 Posts: 1 ✭✭
edited March 2022 in About my account

I received an email lately about updates concerning the fact that members will now pay 72 hours in advance of their paying cycle. In that email, it was written that my monthly price is 60,92 $ but my regular monthly price is 52,96 $ so what does that means ?

Thanks for any answer !

Best Answer

  • Whizz
    Whizz Posts: 19,043 admin
    Answer ✓

    Hi Brandon,
    Thank you for reaching out to us.

    If you go to your Services agreement under My plans->Manage plan and/or to your Transaction history under My plans, you will see that your plan costs 52.96$ without taxes:

    If you add the taxes which are GST(5%) and QST(9.975%) you get 60.89$ full price for your current mobile plan.

    Thank you for your understanding.
    Have a good one.


  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Brandon S. #13700

    Hi Brandon,

    here's how to contact Fizz’s support team directly to inquire about that possible issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • StefanM
    StefanM Posts: 1,453 ✭✭

    I agree with @Dapfizzer. Please contact support. It seems like a display error but it's best to verify with them directly.

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @Brandon S. #13700, I would suggest you save that email notification and check your transaction/payment history and the transaction history for your payment method when your next payment is due. If the amount paid is correct, ignore the email as it would likely have been a Fizz system error. If the amount paid is incorrect, take a screenshot, log in, go to My Settings, Contact Form and submit a complaint. You can include the screenshot as proof of the incorrect amount and the exchange with Fizz Customer Support occurs in the email address registered on your account.

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