Hello, I try to return a modem with the bar code provided by Fizz email but when I went to 3 different Canada Post with it they said they would need more information from Fizz and refuse it.
here is the procedure to to be able to return the Fizz modem: How do I return my Wi-Fi modem?
And as mentioned earlier, here's how to contact Fizz’s support team directly to inquire about that issue, or if you have any question about this situation. They will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
Hello ERika F.,I am sorry to hear about this situation.I can see that you contacted our support team and that you manage to return it. If you will need further assistance don't hesitate to reach us back: https://fizz.ca/en/contact-usHave a lovely day,-Alex