My plan $ amount has become way more expensive

Karmita
Karmita Posts: 4
edited March 4 in About my account

I reajusted my plan befor the month ended as they were offering it for a cheaper price now (12gb a month plan) was paying 61$ and they were now offering at 48.50 plus tax . The payement was due yesterday but wasn't able to make it to the bank to deposit the funds due to weather therefore i went today and when i came to make the payement it states that the amount due is 85.25$ quite confusing!! Im trying to chat with support but there's no direct link it just gives me the run around. Hopefully someone can help me out thanks in advance.

Best Answer

  • Whizz
    Whizz Posts: 13,857
    Answer ✓

    Hello Karmita,

    I am sorry to hear about this situation.
    I can see that you already contacted our support team.
    If by any chance you still encounter any difficulties please continue the conversation with them: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,410

    @Karmita


    Hi,

    since your payment could not be charged, when you reactivate your plan, it becomes subject to the rates currently available on the Fizz platform.

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,410

    @Karmita


    Here's how to contact Fizz’s support team directly to inquire about any issue or for question on your payment. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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