How can I get my money back?

Soheir
Soheir Posts: 1
edited March 10 in About my account

Today I discoverd that I have been paying 2$ twicw for the visual voicemail since Auguest 2020, how can I get my money back? I was in a chat with Silvi while she disappeared suddenly, it's realy hard to contact the costumer service of Fizz!

Best Answer

  • Whizz
    Whizz Posts: 15,554
    Answer ✓

    Hi Soheir,
    Thank you for reaching out to us.

    I cansee on my end that the ticket created for the situation youencountered with those double charges is still undergoing investigation by our dedicated team.

    Thedelay of resolution depends on the number of checks that need to bedone by our specialized team and on the number of tickets ahead ofyours.

    Youwill be notified by us via email once a solution has been found bythem.
    You can check on the ticket's progress from your Fizzaccount under My settings->My tickets.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited March 7

    @Soheir


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.