I am trying to buy a SIM card and my credit card is declined.
I have an account with fizz and bought a phone through fizz and it works all right and I ordered another phone through fizz for my brother but didn't get the SIM card for it. Now I want to order a SIM card through my account so I can activate the second phone to give to my brother and I keep getting a red message at the top of the screen saying payment method declined. I got on chat for help and they told me i would have to verify my identity by photographing a piece of photo id and photo the visa card and send it to them through the online chat window. It seems like a lot of hastle just to get a SIM card. My account is using the same visa card and my address for the visa card matches with my bank records for my home address. This is extremely frustrating. I wonder if I made a mistake getting fizz. I have been happy with fizz up to now but this is a huge pain.