referral bonus is not the correct one so how and who i can ask for it to fix it

Hristina

Hello

the referral bonus at the moment i became a client was 50CAD for me and 50CAD for the referral .

But in fact i have received 25 and he also received 25 so could you please apply the correct bonus of 50 CAD to both of us.

Thank you

NB. I like the internet but i do not like what happened with the bonus so please make it right

Whizz

Hello Hristina,

I verified your Fizz account and noted that the situation has been clarified in private. 
More details can also be found on our FAQ:https://fizz.ca/en/faq/how-do-i-invite-friends-to-join-fizz

Thanks and have a great day!
-  Cecilia

Dapfizzer

@Hristina

Hi,

you are notified every time a referred friend subscribes, activates their account and makes their second payment. You will receive an in-account notification, and depending on your communications preferences, an email or a text.

To track the status of your invited friends, and know the amount of the referral bonus you'll receive (or referral bonuses if several of your friends activated their plan using your referral code) :

1. Go to My Profile in your Fizz account.
2. Select Referral Bonuses.

 

You'll see a summary of your referral bonuses, including the amount of each:

• The amount under Pending corresponds to your referral bonuses that are waiting for your friends’ second payment.   
• The amount under Total received represents the bonuses you received.
• Under Used, you’ll see the amount of your bonuses that were applied to date on your monthly payments.
• The amount under Balance corresponds to the amount left to apply to your upcoming payments.

*To see the referral bonuses that were applied to your payments, check your Transaction history.

Source: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends#3

Dapfizzer

@Hristina

For any questions about that situation you can also directly contact Fizz’s customer service team for precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Hristina

I am new and this was helpfulThank you

Dapfizzer

@Hristina

You're welcome! : )