My mom’s payment did not go trough and she cant remember what email was used to register. How can we actually make a payment on that account ?
Hello charles kharouf,I am sorry for the situation encountered,In order for us to help you, please contact us in private via chat.We will be able to find your account using the phone number.More details will be discussed on chat as we can't share this kind of information here, as it is public. To reach us, all you need to do is go to this FAQ: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-doThere you will see at the bottom right corner a bubble "?", click on it and then choose chat. You do not need to be logged in to access the chat from there.I suggest that you try this from a private page, on your browser. Also, regarding the payment, all you need to do to process it, is make sure there are enough funds on the card and go to my plans> proceed to payment.Here is an FAQ for this matter: https://fizz.ca/en/faq/how-do-i-fix-payment-issueThank you for your understanding!Have a good one!-Eugen
You can contact Fizz support with your phone number and other supporting information to get your mom's email address.
Btw if she received an email for the payment notification, this email address is the user login.
When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
If your mom's service is suspended, you can go on your account to make a manual payment.
My Plans >> Manage plan >> Payment method.
If you see the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.
Some have reported up to 4 hours. Meanwhile, please try restarting her phone.
You are also able to see that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history
In case of a problem, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.
First Step sign up using a new email then second you will open the countertop conversation by clicking on the integration. Under right lowest side of the screen then you're right this hi my name is xXx XXX and my phone number associated to my Fizz account is the following XXX XXX XXX. The reason why I'm writing to you right now is because I can't remember what was the email I put a screen in Show Low into the account when I sign up to authenticate my identity I will join right here my health insurance card photo end my driving license. Can you help me retrieving the access to my Fizz account who did I can reactivate my phone number merci beaucoup
Try to contact them through chat, they are very fast and will help you.
Hello @charly7777, the @ whizz added a comment, follow those instructions. There will be a limit to what they can share with you, to protect her personal information as they do not know she is your mom, unless your name is somehow on the account.