I can't add any new credit card

alexandreminem Posts: 1
edited April 15 in About my account

I have a new VISA credit card but can't add it to the account.

It only says :

My service will be cut tonight.


Best Answer

  • Whizz
    Whizz Posts: 13,398
    Answer ✓

    Hi alexandreminem,
    Thank you for reaching out to us.

    You can only use any Canadian Visa or Mastercard credit card (including prepaid), or a Visa or Mastercard Debit card from official Canadian banks such as TD, RBC or CIBC, as shown here:

    Please verify that you use the same information as you have declared on your bank account file in order to update the payment method on your Fizz account.
    The bank account file that you have completed when you registered the information at your bank holds the billing address that should also be registered on your credit card, provided that's a Canadian credit/debit card, and is also the information that you need to enter on the payment method form on your Fizz account.

    In order to update the payment method on your account, please go to My Settings → Payment Methods and click on Add new payment method:
    Following this, go to My Plans-> Manage Plan-> Payment Method and there you will be able to set it as default.

    Thanks for your understanding.

    Have a good one!



  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,243

    Hi @alexandreminem

    For this kind of problem you need to contact the support

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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