I can't add any new credit card

Options
alexandreminem
alexandreminem Posts: 1 ✭✭
edited April 2022 in About my account

I have a new VISA credit card but can't add it to the account.

It only says :

image.png

My service will be cut tonight.

#help

Best Answer

  • Whizz
    Whizz Posts: 19,109 admin
    Answer ✓
    Options

    Hi alexandreminem,
    Thank you for reaching out to us.

    You can only use any Canadian Visa or Mastercard credit card (including prepaid), or a Visa or Mastercard Debit card from official Canadian banks such as TD, RBC or CIBC, as shown here:
    https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Please verify that you use the same information as you have declared on your bank account file in order to update the payment method on your Fizz account.
    The bank account file that you have completed when you registered the information at your bank holds the billing address that should also be registered on your credit card, provided that's a Canadian credit/debit card, and is also the information that you need to enter on the payment method form on your Fizz account.

    In order to update the payment method on your account, please go to My Settings → Payment Methods and click on Add new payment method:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Following this, go to My Plans-> Manage Plan-> Payment Method and there you will be able to set it as default.

    Thanks for your understanding.

    Have a good one!

    Andrei

Answers

This discussion has been closed.

Categories