Reward activation/pending removal

Josianne L. #38791

Hi,

I have a 1$ rebate that I want to replace with a 2$ rebate. It's been since a couple of weeks that it is pending removal. How long can it take? And then how long before the next one is activated.

Thank you

Jess_i88b6

Hi @Josianne L. #38791

It will be removed at your renewal, only after that you can add to the new one.

I believe that you made a mistake, instead to remove it, you should have used the swap option.

1. Log into your account, and go to Overview.
2. In the left column, click on the summary that shows your My Rewards level. You can also scroll down below your usage summary to My Rewards and click on See details.
3. Open the tab in the lower right-hand corner.
4. Select the upgrade and click on Apply.
5. At that moment, you’ll see the white boxes below your plan start to move. Those are the slots where your upgrade can be applied.
   • The slots with a + sign are ready to welcome your upgrade.
   • If you select a slot where there’s already another upgrade, we’ll ask you to confirm the swap. If you accept, the new upgrade will be applied to your plan come your next payment cycle.
   • Some slots are locked and cannot welcome an upgrade yet. You’ll unlock these slots when you reach higher My Rewards levels
6. Select the slot by clicking on it.
7. Your upgrade will be activated on your plan at the start of your next payment cycle.

Your upgrades can have any one of the following status:

1. In use: you’re currently enjoying this upgrade every month. If you click on it, you’ll have the option to remove it from your plan.
2. Pending activation: you chose to activate this upgrade, and it’ll be applied to your plan come your next payment cycle (and will, at that time, show the “active” status).
3. Pending removal: this upgrade was active, and you chose to remove it from your plan, which will be done come your next payment cycle.
4. Available: you can choose to activate it on one of your plans.

Source: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program

Josianne L. #38791

Thank you so much!!