I can’t change my phone plan.

Anghezal
Anghezal Posts: 1 ✭✭
edited July 2022 in Your Fizz Account

So basically I was planning on going on a trip during the month of June. But because of some issues I ended up not going. But before my trip I changed my phone plan to remove calls and LTE during the month so I don’t have to pay a lot. It ended up costing me 15$. But since my trip was canceled and the month already started, I was stuck with that 15$ plan . I ended up buying some minutes to be able to speak. Now we are in July and I still can change my phone plan. Any help.


ps: when I go to manage plan. The option for adjusting plan is not available in the choices.

Best Answer

  • Whizz
    Whizz Posts: 23,921 admin
    Answer ✓

    Hello Anghezal,
    I am sorry for the situation encountered,
    I have verified your account and I can see that the Adjust plan option is not available for you. 
    To solve the issue, I have escalated the matter to the technical team.
    As soon as we have news, we will contact you via email.
    You can see the ticket in your Fizz account> Overview.
    For this kind of situation, I would advise you to contact us in private.
    You can do that, by following this link: https://fizz.ca/en/support
    Thank you for your understanding!
    Have a good one!
    -Eugen

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