Can you please modify my home address to include my appartment #?

Constantinos

Hello,

My apartment # (A) is included in my service agreement, but not included when i click 'My Plans'.

(please see images below)

The tenants upstairs (which their home address is 81** Wiseman) are having trouble with their internet provider and they can't setup their internet, as they claim that there's already an active connection, mine (which is 81**-A Wiseman, as i'm in the basement Unit).

Can you please correct this in your system?

Thanks,

Costa

Whizz

Hello Constantinos,

Thank you for reaching us.
I can see that you already contacted our support and a ticket was escalated.
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail.
In the future, I recommend contacting our support team directly to avoid posting personal information on the community hub. 

Have a lovely day,
-Alex

Dapfizzer

@Constantinos

Hi Costa,

in this particuar case, you should contact Fizz’s support team directly to inquire about this concern as well to correct the adresse of your service since it's already in your Services agreement. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814