"Adjust plan" button is disappeared

TY_Y
TY_Y Posts: 1 ✭✭
edited July 2022 in Your Fizz Account

Hi,

I am travelling back to Canada and wanna change my plan for the next billing cycle. But on the manage page, there is no option for "adjust plan." I am sure I am not in the plan change freeze period. I wonder how can I get the option back? Thanks.

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Best Answer

  • Whizz
    Whizz Posts: 23,555 admin
    Answer ✓

    Hello TY_Y,
    I am sorry for the situation encountered,
    I have verified your account and I can see that the button is not there.
    I escalated a ticket to our technical team to fix it.
    You can see the ticket in your account> Overview section
    As soon as we have news, we will contact you via email.
    Thank you for your understanding!
    Have a great day!
    -Eugen

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