Does anyone else have a hard time to loging in their account?

Mia G.
Mia G. Posts: 19 ✭✭
edited July 2022 in About my account

I try to log in to my account so I can make change to my perks but the webpage keeps reloading. Its like this since yesterday. Its the same for the website and the app.

Does it happen to anyone else? Is there a way to fix this?

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited July 2022 Answer ✓

    @Mia G.


    Hi Mia,

    for this problem, sometimes it occurs due to the browser used. If the issue is an expired session, please log out of your account and log back in.

    In order, you can try the maneuver using a private window, either in incognito mode, also empty your web browsing history as well as your cache, you can also try a completely different browser, or even another device if it is possible for you.


    If you are still unable to log in your Fizz account and would like to directly contact Fizz’s customer service team to possibly resolve this issue, here's how you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

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