Why did you suspend my account when I had money in my account? This is the second time.

Guy M. #41638
Guy M. #41638 Posts: 1 ✭✭
edited July 2022 in Your Fizz Account

Please cancel my account as of the 31 July 2020. For the second time you suspended my service when I had the funds in my account. This past month There was $1440.00 on the 27th June at 11 am. Terrible service. A slap in the face each time. Frustrating when it has nothing to do with the customer. I will never recommend your casino style service. You never know when your going to be cut off.

Best Answer

  • Whizz
    Whizz Posts: 23,348 admin
    Answer ✓

    Hello Guy M. #41638,

    I am sorry to hear about this situation.
    I can see that our system tried to trigger the payment.
    It seems to be like a block coming from your bank's side if you have the funds.  
    I recommend contacting them to verify what happened. 
    Regarding the cancellation, if you are decided, please access your Fizz account, My plans > manage plan > unsubscribe.
    You will get to select the day the service will stop working.
    Here you can find more information about this: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

    Have a lovely day,
    -Alex

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