Activation pending

Anvx

Hello

I bought and activated a new SIM card yesterday evening but it’s still pending in the morning.

can you please have a look?

Thanks for your help

Antoine

Whizz

Hello Anvx,

I am sorry to hear about this.
I can see that you already contacted our support and a ticket was escalated.
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail. 

Have a lovely day,
-Alex

Dapfizzer

@Anvx

Hi Antoine,

please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

Also, activate and deactivate a few moments later the airplane mode of the device, but also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line

If the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2634379/activation-pending

Hi

Here we are users. If you requested to transfer your number from your current provider, you must reply to the confirmation text using your other SIM within the allowed time delay.

For any issues, you can contact Fizz customer service directly by opening this link: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814