Can't change credit card.

Patrick B. 66739
Patrick B. 66739 Posts: 4 ✭✭
edited July 2022 in Your Fizz Account

Read the documents online.

When I try to add my new card, the wheel just turns non stop. Didn't give an error or success message.

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello Patrick B. 66739,

    Thank you for reaching us.
    I am sorry to hear about this situation.  
    Please make sure that you are using a Canadian Mastercard or Visa that accepts recurrent payments. 
    Here you can find more information about this: https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    I would also recommend using an incognito mode browser to try again. 
    If by any chance you still experience any difficulties please reach ur support team to investigate this further. 

    Have a lovely day,
    -Alex

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