Adjust plan is missing

Dabsi

I cannot find where to adjust my plan. This is all I see….

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/2634208/adjust-plan-is-missing

Hi

Any change to your plan must be done by you (the member) on your account on fizz.ca. 

• How to change my mobile plan     ​​​​​
• How to change my Home Internet plan 

Important: A freeze period is in effect 108 hours (4.5 days) before the end of your payment cycle, during which time no changes can be made to your plan. 

Important: Any change to your plan must therefore be submitted 108 hours (4.5 days) before the end of your payment cycle to come into effect at the beginning of your next payment cycle. Not respecting this delay means changing your plan will be impossible and you will have to wait for the next payment cycle.  

source - https://fizz.ca/en/plan-change-policy

If there is any unexplained issue, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-change-my-mobile-plan and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Dabsi

I am not within 4.5 days of the end of my payment cycle and the option to adjust my plan is not visible to me on fizz.ca

PF_Ref_D2U9A

https://forum.fizz.ca/en/discussion/comment/6638790#Comment_6638790

Please proceed to contact Fizz customer service - https://fizz.ca/en/support

Greg

Actually contact customer service by chat asap

Dabsi

I tried that too. But no one is answering

Dabsi

Thanks @Greg The chat worked. They are creating a ticket to fix it. I wonder how this problem happens. Yesterday I tried contacting support via the iMessage option with no response but the chat option worked great this morning.

Dabsi

Thanks @PF_Ref_D2U9A too. You guys are the best